Is there anything you won’t cover?

There are some items we won’t cover: 

  • Any prohibited items (see ‘Is there anything I can’t store?’) 
  • Damage caused by the inclusion of liquids, perishable goods or any of the prohibited items listed 
  • Electrical or mechanical damage to any appliance, instrument, clock, computer or other equipment unless there is evidence of related external damage 
  • For any goods which have a pre-existing defect or are inherently defective 
  • Fragile items that are not able to be packed into boxes, such as mirrors, frames, lamps, or artwork such as sculptures and paintings 
  • Passports, credit or debit cards or important documents (including passports, tenders, share and option certificates) 
  • Jewellery, watches, trinkets, precious stones or metals. 
  • Fragile items such as crockery that have not been adequately packaged inside a box with sufficient bubble wrap or packing paper 
  • Incidental damage or loss 

You can find out more about how our contents cover works here. 

Unanswered questions?

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