Can I use my own cardboard boxes?

Of course you can use your own cardboard boxes, we’re all about flexibility! If your things are already packed, we don’t see why we’d force you to repack them. We just ask that you make sure the cardboard boxes you choose are sufficiently sturdy to do the job (double-walled cardboard), and that they are not heavier than 25kg when full.


Size categories when using your own cardboard box:

Please make sure that you select the correct category for the size of box you are using.

  • Small Box = combined width, height and length of up to 110cm
  • Medium Box = combined width, height and length between 110 and 130cm
  • Large Box = combined width, height and length between 130 and 180cm
  • Other Item = combined width, height and length over 180cm


Box Quality

Please don’t risk damage to your items by using any old or single walled cardboard box, or boxes which are meant for other purposes; i.e crisp boxes – it needs to be heavy-duty, so if it’s found at the supermarket checkout, it’s probably not suitable. Our boxes are made of double-walled, corrugated cardboard and are able to handle significant weight. Our medium box dimensions are 41 x 41 x 41cm. You can see our full range of boxes and buy them here.

It’s also a good idea to have a quick read through our packing tips to make sure that your belongings will be safe as houses.

If you do choose to use your own cardboard box and it comes apart in transit to our storage facility, your items will be repacked into one of our boxes for their safety. You may be charged for the packing materials and packing service.

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