Yes, of course. If you want to change the number of boxes you’re storing or let us know any specific collection instructions, please email us at firstname.lastname@example.org, or call us at 0800 802 1018 by 11am the day before your collection. If your collection is on a Monday, then get in touch by 11am the Friday before.
If you decide to change your collection date, please let us know as soon as possible and no later than 11am the day before your intended collection (likewise, get in touch by 11am Friday if it’s happening next Monday!). Letting us know after this time will incur additional charges, as we will have scheduled for a driver to come to your address.
If you let us know you would like to change or cancel your collection date after 11am the day before, there will be a charge of £10. If you let us know on the day of your collection, there will be a £15 charge as a driver will already be on his way to you. If you are not present for your collection there is a £20 charge, as a driver will have arrived at your address and waited for 10 minutes before moving on to their next customer.
Here are some other questions you might find helpful
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