How It Works

• Don’t worry, if you’re not quite sure how much space you need, we will check and confirm after we’ve collected your stuff. Find out more about our larger units here.
• A member of our customer service team will be in touch within 1 working day of your booking to chat through your collection and to confirm your collection date.
• We store pretty much anything! Boxes, beds, sofas and business bits and bobs. As long as the item isn’t fragile, and it can be taken out your property, we’ll store it. You can see a list of the few things we can’t store here.
• Store your stuff in the packing materials you’ve ordered from us, or in your own boxes, provided they’re suitably sturdy (see details here). We can also store your larger non-boxed items and household furniture safely – our professional team will wrap these items before loading onto the van.

To find out more about packing materials, our prices and what you can store with us, see our FAQs.

To find out if we can collect from your postcode, click here.

• If you choose to pack, be sure to order materials in advance. If you choose our team to pack, they will provide their own materials.
• We can pack pretty much anything! You can see a list of the few things we can’t pack here.
• The collection team will label and give you a short description of every item so you can easily order it back later.
• The packing prices per unit are as follows :
  • Single room (3′ x 4′) – £184
  • Studio flat (4′ x 6′) – £184
  • 1-bed flat (8′ x 6′) – £276
  • 9′ x 8′ – £368
  • 12′ x 8′ – £368
  • 12′ x 10′ – £552

To find out more about packing, see our FAQs.

• We collect Monday to Saturday. Fridays, Saturdays and the first available collection day will cost more.
• Collections are charged based upon your unit size. If you choose our packing service, there is also an additional charge per unit size. Find out more about the specific pricing here.
• We’ll make a note of the room we collected each box from in your LOVESPACE account.
• If you need to make any changes, let us know at least 4 working days before the collection so we can send the right team and van. We’ll not be able to make changes after this time. The easiest way to make changes is by contacting the customer service team on info@lovespace.co.uk or 0800 802 1018.

To find out more about collections, see our FAQs.

• Once we put your stuff in storage, we’ll confirm how much space you’ve used.
• You can move stuff in and out of storage – if you end up storing more or less, we’ll simply update your future monthly payments accordingly.

To find out more about storage, see our FAQs.

To find out more about deliveries, see our FAQs.

• You can book a delivery for one box, some or all of your stuff through your LOVESPACE account online.
• Larger deliveries including furniture or any stuff that doesn’t fit into boxes is charged based on the volume:
  • Up to 100ft³ costs £85
  • Up to 200ft³ costs £127.50
  • Up to 400ft³ costs £170
  • Up to 600ft³ costs £255
  • Up to 800ft³ costs £340
• Fridays and next available booking days cost £50 more for larger deliveries. Saturdays cost an extra £80. ​
• Delivery of a few boxes to the ground floor starts from £5.95 per box. AM, Saturday or next day deliveries have additional charges.​
• Delivery to an address more than 25 miles from the collection address will be charged an additional fee per mile:
  • Up to 200ft³ costs £1.90/mile
  • Up to 400ft³ costs £2.30/mile
  • Up to 600ft³ costs £3.00/mile
    
    Deliveries of 600ft³ or more will require a bespoke quote. Please contact the customer team on info@lovespace.co.uk or 0800 802 1018 to find out more.
    
• You have up to 2 working days before your delivery to reschedule or cancel your order.​ We’ll not be able to make changes after this time. The easiest way to make changes is by contacting the customer service team on info@lovespace.co.uk or 0800 802 1018.