ABOUT Spectrum
Spectrum Storage Group is one of the largest storage operators in the UK. With Storebox’s 25 self-storage facilities (and counting!), and LOVESPACE’s innovative tech-enabled storage and collection service, we can serve just about any storage need, anywhere in the UK. We’ve been changing the way people move and store stuff for the last decade and we continue to build smart tech to make it easier for people to move and store stuff on their terms.
The Opportunity
We have 4 positions available with different start & end dates to suit your school schedule and summer holidays!
We are growing and looking to bring good people across departments to help us continue this path. As a Customer Service Representative - Intern, you will play a crucial role in providing essential administrative support to ensure the smooth operation of our business.
The Role
Variable working days on rotation
- Monday to Friday
- Tuesday to Saturday
- Sunday to Thursday
Variable hours days on rotation
Hybrid working pattern :
- 3 days in the Office work - Tuesday, Wednesday, and Thursday for hands-on experience. We get breakfast on Tuesdays, Cakes on Wednesdays and Socials on Thursdays.
- 2 days remote - Monday and Friday for focused practice at home.
Salary: National Minimum Wage
- £17,888.00 to £23,795.20 pa - pro-rata.
Location: Borough
- Borough station – 5-minutes' walk
- London Bridge station - 10-minutes' walk
Responsibilities will include:
- Providing exceptional customer experiences across various communication channels (phone, email, live chat).
- Ensuring accurate tracking of all packages and couriers for precise data.
- Enhancing conversion rates by addressing inquiries and highlighting service benefits to potential customers.
- Contributing to a seamless digital and doorstep service.
- Acting on customer feedback to improve overall service quality.
- Collaborate with the operations team to ensure timely delivery of boxes.
- Building LOVESPACE's reputation through positive reviews and referrals.
- Maintaining up-to-date and accurate customer accounts.
What are we looking for?
The candidate’s values will be aligned with the company’s:
- Always consider the customer: Treat our customers like family and expect the same from our partners, prioritising honesty, integrity, and delivering exceptional service.
- Take ownership: Take responsibility, be proactive, and continuously strive for personal and collective improvement.
- Constantly improve: Strive for excellence, seek feedback, and optimise processes for better customer and partner experiences.
- Support each other and our partners: Embrace teamwork, offer proactive support, celebrate successes, and contribute to problem-solving.
The candidate will demonstrate and have the following attributes:
- Positive, confident & communicative individual who shows initiative and is confident in dealing with clients
- Engaging, with the ability to connect and empathise with people from all backgrounds
- Fluent in English with excellent writing and communication skills and attention to detail
- Highly organised, with fanatical attention to detail, common sense judgement, and a passion for precision
- A creative and resourceful problem solver with tons of initiative
- An unwavering desire for continuous improvement and innovation
- Flexible to changing working hours depending on volume
Requirements
- Eligible to work in the UK
What is in it for you?
This internship offers a well-rounded experience, providing skills in communication, data management, administration, teamwork, adaptability, sales exposure, professionalism, and problem-solving.
Skills acquired through the Internship are easy to add to your CV.
- Customer Service: Cultivated excellent communication skills to deliver outstanding customer service.
- Data Management: Proficiently tracked and managed precise box and courier data, contributing to efficient data management.
- Administration: Provided crucial administrative support, ensuring the accuracy of financial and customer records.
- Team Collaboration: Collaborated seamlessly with the Operations team to facilitate timely box delivery.
- Professionalism & Problem Solving: Demonstrated a commitment to professionalism while showcasing our services. Responsibly managed customer accounts and honed problem-solving skills by effectively addressing queries.
We look forward to receiving your application!
Job Types: Full-time, Temp to perm, Internship