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Will there be a charge if my delivery cannot be made?

If our driver or delivery partner is unable to deliver your items due to insufficient address information or an incorrect postcode, or if you are not at home to sign for your delivery when the driver arrives, your items will be returned safely to our storage facility. You will need to order another return online and will be charged again for delivery.

So that your delivery will be successful the first time, please make sure you’ve entered your address accurately, with the right postcode. Do also let us know any special delivery instructions that could help us locate your address. If you are planning on having your items delivered into a reception, be sure to get permission beforehand and ensure that there will be someone available to sign for your items.

Should our driver or delivery partner be unable to reach you within the delivery window due to unforeseen circumstances experienced by the driver, we will rearrange your delivery to the same address free-of-charge. However, we do find that the vast majority of deliveries are successful first time.

Please note that we are unable to forward items on to international addresses in the event of a delay. Although delays are very rare, they do happen from time to time. Therefore, we suggest having your items delivered at least 2 working days before you’re due to leave the UK.

If our driver or delivery partner is required to wait for more than 10 minutes for any reason, the cost of the drivers’ time will be passed to you.

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