Will there be a charge if my collection can’t be made?

So that your collection is successful first time, please make sure you’ve entered your address accurately, with the correct postcode. If you need to make any changes to your order, including the date, contact number or address, just click here.

If your driver is unable to collect your stuff due to insufficient address information or an incorrect postcode, or if you’re not at home or not ready when the driver arrives, there’ll be a charge of £50 to rearrange your collection.

Should your driver be unable to reach you within the collection window due to an unforeseen delay, we’ll rearrange your collection free of charge.

If your driver is required to wait for more than 10 minutes for you for any reason, the cost of the drivers’ time will be passed to you.

Unanswered questions?

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9am - 7pm, Mon-Fri
9am - 6pm, Sat

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In the meantime, please feel free to see our storage price calculator.