Will there be a charge if my collection cannot be made?

If our driver or delivery partner is unable to collect your items due to insufficient address information or an incorrect postcode, or if you are not at home or not ready when the driver arrives, there will be a charge of £20 to rearrange your collection.


So that your collection will be successful first time, please make sure you’ve entered your address accurately, with the correct postcode. Do also let us know any special delivery instructions, such as if you’d like us to pick up your boxes from a particular location, such as a garage, or if you’ve pre-arranged with a reception area to leave your boxes there.


Should our driver or delivery partner be unable to reach you within the collection window due to unforeseen circumstances experienced by the driver, we will rearrange your collection free of charge. However, we do find that the vast majority of collections are successful first time.

If our driver or delivery partner is required to wait for more than 10 minutes for any reason, the cost of the drivers’ time will be passed to you.

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