Why is my stuff ‘detained’?

If you’ve sent in something that isn’t packed into a box or is outside of our usual size or weight limits, we need to make sure we plan your delivery carefully. This usually means the item must be returned to the same postal area/ city we collected from.

Please get in touch with us by email or 0800 802 1018 before you place your order. Let us know where you’re planning to have your stuff delivered and if you’ve any special delivery instructions.

Unanswered questions?

Feel free to get in touch using the form below.

For a quick quote, click on Start Storing.

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Need storage urgently? Give us a call on 0800 802 1018.

Our opening hours are:

9am - 7pm, Mon-Fri
9am - 6pm, Sat

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In the meantime, please feel free to see our storage price calculator.