When can you collect my boxes?

On our standard service the driver will be with you any time between 7.00am and 6.00pm on the date you request. For most UK postcodes we’ll send you a confirmation email the day before collection. Where possible, this will include your 1-hour ETA (estimated time of arrival), or more information about your driver.

To ensure we can successfully collect your boxes on the best day for you, please ensure you (or someone you trust) are available for the duration of your collection window. The cut-off time for next-day collections is 11am the working day before. (For Monday collections, please book before 11am the Friday before!)

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