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Is there anything I can’t store?

We will store just about anything. For safety and item coverage reasons we can’t accept the following;

  1. Items in plastic bags, plastic boxes, bin bags, canvas bags and laundry bags;
  2. Food, perishable goods including sauces. E.g. Soy Sauce and Ketchup (Why not give them away to your neighbours via the free OLIO App?);
  3. Antiques;
  4. Mirrors;
  5. Birds, fish, animals or any other living creature;
  6. Explosives, weapons or ammunition;
  7. Any item which emits fumes, smell or odour;
  8. Any illegal substances or goods illegally obtained;
  9. Combustible or flammable materials, liquids or compressed gases, including but not limited to: paint, diesel, petrol, oil, gas, alcohol, artificial fertiliser or cleaning solvents;
  10. Chemicals, radioactive materials, biological agents;
  11. Toxic waste, asbestos or other materials of a dangerous nature;
  12. Any other toxic, flammable or hazardous substance or preparations, classified as such under applicable law;
  13. White goods such as refrigerators, freezers, dishwashers, ovens and other similar items.
  14. Musical instruments in soft cases;
  15. Suitcases not in suitcase boxes;
  16. Knives and sharp objects not suitably sleeved and wrapped.

The items on this list are forbidden. This is to ensure yours and other customers items are kept safely and securely while they are with us. If we find you are storing any of the items on this list they will be removed and disposed of, and the rest of your boxes may be searched for further forbidden items. A fee of £50 will be charged for each box containing prohibited items, as well as disposal fees in some cases.

Please note that although we do accept some fragile items, including crockery, glass, mugs etc…, but we cannot insure them. If you are storing fragile items, please make sure they are thoroughly bubble wrapped (multiple layers) and carefully packed to ensure they are safe during transport. We only offer coverage on crockery when packed into our purpose made LOVESPACE Crockery Boxes.

We do accept electrical items, but please note that we cannot insure them.

A £50 handling charge applies for any suitcases, holdalls, luggage, and sports bags we receive that are not inside a suitcase box, and where we haven’t previously been notified and agreed to this in writing by 11am the working day before your collection.

Click here to see our full Terms of Service outlining what we can’t accept.

 

We reserve the right to open your boxes if we suspect that the contents are in breach of our Terms of Service.


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Our opening hours are:

9am - 7pm, Mon-Fri
9am - 6pm, Sat

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