What do I need to do on the delivery day?

To help ensure that your delivery goes as smoothly as possible, please follow these simple steps:

1. Be available for the full delivery window
Where possible, we will provide you with a 1-hour estimated window on the delivery day or the evening before. Depending on the courier, your delivery can happen any time within your selected time slot. So please be available for the full delivery window.

2. Sign for your boxes
We will require a signature to deliver your items, so please ensure that you or someone you trust will be available for the full duration. If you are hoping to have your items delivered to your reception, make sure you get permission and that they will be able to sign for your delivery.

If you reschedule or cancel your delivery on the day, there will be a £10 charge. If you let us know on the day of your delivery, the items will be returned to our storage facility. You will need to place a new order online and will be charged again for delivery.

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