Why hasn’t my stuff been collected?

For most postcodes we’ll send you an estimated timeslot or tracking information the day before your collection date.​

If your driver hasn’t arrived between your estimated timeslot, this may mean there has been an unexpected delay.​

In this case we advise to wait the full duration between 07:00 – 19:00 for your driver to arrive.​

If your driver hasn’t arrived after 19:00, just  email our team and they’ll be able to look into it for you.​

Unanswered questions?

Feel free to get in touch using the form below.

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