What do I need to do on the move-out day?

Here’s our guide to what you’ll need to do on your move-out day: 

  • Ensure you have your PIN ready, as you’ll need this to access your locker. This will have been sent to you in a confirmation email after placing your booking. Alternatively, you can find it through your LOVESPACE account here. 
  • If you chose to attach your own padlock for extra security, remember the key or code for this. If you’ve lost your key or forgotten your code, there will be a fee of £100 for cutting the lock. To arrange this, please contact our customer team 0800 802 1018. You must use our locksmith, to guarantee the locker does not get damaged 
  • Empty your locker, remembering to take all of your items or any rubbish with you. If there’s stuff left inside your locker, there will be a cleaning and disposal fee. 
  • When you open it, make sure you take your stuff directly out of the locker, rather than removing the locker from the unit. Our lockers can be surprisingly heavy! If we discover any damage, you may be charged too. 
  • If you’re just accessing your locker to grab something and continuing storage afterwards, re-lock the locker with your own padlock, if you wish to. 
  • Ensure the door of the locker is shut after use. 

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