Gillian Roberts is an office manager for Next 15 Group. They look after over 200 people from several companies, sharing office space across 3 sites. Her responsibilities as office manager include settling in new businesses, organising office refurbishments, maintaining a decluttered office and passing safety and fire assessments.
Need for storage
When Next 15 Group downsized from a larger office with onsite storage, they needed to sort some external storage for archive documents, stock, event equipment and furniture during office refurbishments.
At first, Gillian used a self-storage unit down the road. It started to become an inconvenience as Gillian and other office staff had to spend many hours dropping off items and going back to retrieve them when needed. For larger items this also required Gillian to hire a courier which added to the hassle. The amount in storage fluctuated regularly due to the companies’ changing demand, and there was often space in the unit unused which was wasting money. After realising the constraints of traditional self-storage, Gillian decided to look for a more flexible solution.
Gillian switched to a storage company offering collection and deliver to reduce the hassle involved. However, after a while she became very unimpressed with the rude staff and the poor customer service. This is when Gillian contacted LOVESPACE and we became her new provider for all her storage needs.
As office manager for many different types of businesses, Gillian needs a storage solution which can cater for a range of items. She stores small items such as archive boxes and product stock, and larger items including furniture and event equipment. All of these items can cause great safety hazards if kept in the office.
“It is so important for us to have a flexible storage solution that we can scale up and scale down with our demand. LOVESPACE have friendly and helpful staff who tailor their service to our needs – I have been storing with them for a year and am very impressed with the experience, it is great value for money!”