The first thing we need to do is get your stock to our warehouse. Your named account manager will help arrange for a driver to pick it up and advise you on how to prepare your stock for the warehouse. If you’re sourcing your stock from a manufacturer or wholesaler, it may be easier to organise delivery directly to our warehouse. Your account manager can help make sure this goes smoothly too.
At the warehouse, we do an audit of the items collected to make sure we have received everything you’ve sent in. We’ll also barcode every unit of stock so we have a clear view of what we are storing and can accurately pick your orders.
We will allocate each item of stock a location within the warehouse so we always know where your items are.
Most of our customers use an ecommerce platform such as Shopify, Magento, Wix or Squarespace to take their orders online. However you take your orders, we can help you set everything up so we receive orders when they’re placed by your customers. If you send out wholesale orders too, we can also help set up a system for handling these.
Our fulfilment team will process your orders and make sure the right items are picked. When an order comes in, they locate your stock and pick the item or items.
We can handle your orders when you’re on holiday or out of the office. We’re also prepared for spikes in activity, so when you get busy, we’re flexible enough to handle those extra orders.
Many of our clients like to use their own custom packaging or to include a promotional postcard or pack their items in tissue. No problem. We also have a variety of mailing bags and boxes that we can use, selecting the most appropriate size for each order.
Once your orders are packed up, we’ll add a shipping label and get them ready to dispatch.
No more daily trips to the Post Office or waiting in for the courier or mail van.
We’ll use Royal Mail for lighter packages and ParcelForce for heavier packages, or those that require next-day delivery. We find they offer the best balance of reliability and value.
For deliveries in London, we will also sometimes use our own fleet of vans, which gives us more control over your delivery. This is particularly useful if you’re dispatching fragile or bulky items.
Unsuccessful deliveries can prove an annoying waste of time for growing retailers and brands. With LOVESPACE’s ecommerce fulfilment service, we will track deliveries for you, so if a delivery is unsuccessful, we know about it and we’ll look into it.
…so you can focus on growing your business
Find out more about how our ecommerce fulfilment service can help your business grow. You can call our fulfilment team on 0333 0112 909 or send us a message here.