Job Title: Customer Experience Specialist
Location: Central London
Who are we?
LOVESPACE is the UK’s first and largest storage by-the-box company.
We collect boxes and other items from our customers’ doorsteps, store them in one of our secure storage facilities and deliver them back to any UK address whenever needed – as soon as the next day. Customers manage their stuff online, taking photos and adding descriptions. We’re a multi-award winning start-up, having been named High Growth Team of the Year, The UK’s Most Innovative Business, and most recently one of the 50 Fastest Growing Tech Businesses in the UK – 2018 by Deloitte.
As LOVESPACE continues to grow we are looking for a highly motivated individual to deliver an outstanding service to our customers. You will be providing assistance for the full customer journey, a key role in striving toward our targets and continuing to build a positive reputation for LOVESPACE.
This role is ideal for someone with excellent people skills, precise attention to detail and who is always ready to go the extra mile to deliver the best possible experience.
•Delivering an outstanding customer experience through all available communication channels (phone, email and live chat).
•Promoting LOVESPACE and generating new customers.
•Assisting in improving the overall service by listening and acting upon customer feedback.
•Working closely with the wider team to ensure boxes reach our customers in the right place at the right time.
•Boosting LOVESPACE’s reputation through generating great reviews and referrals.
•Ensuring customer accounts are up to date and accurate.
•Supporting a team of interns during peak seasons.
What are we looking for?
The candidate will demonstrate and have the following attributes:
•At least some customer service experience (not necessarily in an office setting)
•Fluent in English with excellent writing and communication skills.
•Positive and resilient individual, capable of demonstrating composure.
•Highly organised, fanatical attention to detail, common sense judgement and a passion for precision.
•A creative and resourceful problem solver with tonnes of initiative.
•Live and breathe LOVESPACE’s values of being Engaging, Open, Smart, Reliable, Fair and Inspiring
•Engaging, with ability to connect and empathise with people from all backgrounds
•An unwavering desire for continuous improvement and innovation.
•Flexible to changing working hours dependent on volume.
What is in it for you?
A chance to be at the heart of one of the UK’s fast-growing, entrepreneurial, businesses and part of a diverse, highly skilled team. You will play a key role in LOVESPACE’s growth, with the opportunity to see how your work directly contributes to our success. You will be providing input into, and helping to develop and implement LOVESPACE’s customer service strategy, as well as having multiple opportunities for growth and development.
It’s not all work with LOVESPACE. We’re also exceptionally proud of our friendly team and out fun, lively culture, with regular social events and outings.
Please apply by sending your CV and covering letter to firstname.lastname@example.org. indicating what makes you a great candidate for this role, your current salary, your availability (notice period) and your eligibility to work in the UK without Sponsorship.
Please note that we will not be able to consider your application if any of the information requested in missing.