LOVESPACE is the UK’s first and largest storage by-the-box company. We collect boxes or larger items from our customers’ doorsteps, store them in one of our secure storage facilities and return them to any UK address whenever needed – as soon as the next day. Customers manage their items online, taking photos and adding descriptions.
We are a multi-award winning start-up, having recently been named a Fast 50 Growing Technology company by Deloitte UK. We’re looking for the next wave of pioneers in the storage industry, with the ambition of joining a rapidly growing business with plenty of opportunity for personal and professional growth as we expand across Europe and beyond.
What is the role?
As a Customer Operations Intern you will have the opportunity to work at the heart of this exciting business during our peak season. You will be part of our customer experience, tracking and route planning team, and you’ll be able to engage with the inspiring guys and gals who have driven LOVESPACE’s exponential growth on a daily basis.
We are sourcing a highly motivated team to deliver an outstanding service to our customers. Each of you will be looking after our customers full journey, from answering customer queries to ensuring their delivery is a success, playing a key role in continuing to build a positive reputation for LOVESPACE. This role is ideal for someone with excellent interpersonal skills, precise attention to detail and who is always ready to go the extra mile to deliver the best possible experience.
•Delivering an outstanding customer experience through all available communication channels (phone, email and live chat)
•Ensure we correctly track every single box and courier, to guarantee perfect data.
•Create driver’s route by using our route planner software.
•Contributing to our conversion by answer queries and outlining the benefits of our service to potential customers.
•Helping to create an awesome digital and ‘on-the-doorstep’ service
•Assisting in improving the overall service by listening and acting upon customer feedback.
•Working closely with the rest of the Operations team to ensure boxes reach our customers in the right place at the right time.
•Boosting LOVESPACE’s reputation through generating great reviews and referrals.
•Ensuring customer accounts are up to date and accurate.
Who are we looking for?
The candidate will demonstrate and have the following attributes:
•The candidate will demonstrate and have the following attributes:
•Positive, confident & communicative individual who shows initiative and is confident in dealing with clients
•Engaging, with ability to connect and empathise with people from all backgrounds
•Fluent in English with excellent writing and communication skills, and an attention to detail
•Highly organised, fanatical attention to detail, common sense judgement and a passion for precision.
•A creative and resourceful problem solver with tonnes of initiative.
•Live and breathe LOVESPACE’s values of being Engaging, Open, Smart, Reliable, Fair and Inspiring
•An unwavering desire for continuous improvement and innovation.
•Flexible to changing working hours dependent on volume.
What is in it for you?
A chance to be at the heart of one of the UK’s fast-growing, entrepreneurial, businesses and having exposure to a team of seasoned, serial, entrepreneurs. You will play a key role in LOVESPACE’s growth, with the opportunity to see how your work directly contributes to our success. You will be providing input into and helping to develop and implement LOVESPACE’s customer service strategy, as well as having multiple opportunities for growth and development.
We are a diverse group who are exceptionally proud of our culture and love to celebrate with regular social events and outings.
•This is paid Internship.
•Start dates: May through August
•Duration: 6 – 12 weeks
Please send your CV and Covering Letter indicating what makes you a great candidate for this Internship and your eligibility to work in the UK. In addition, please make sure to indicate when would you be able to start should you be successful through the selection process. firstname.lastname@example.org.
Email us now
Please note that due to the volume of applications we process on a daily basis we may only contact applicants that will be progressed through the selection process.